Solutions

Customer Web Portal Software

Customers of transport and logistics businesses constantly need updated information on their order status, invoices, bookings, POD's etc. In many cases, phone and email communication used for managing routine customer enquiries not only increases administrative overheads but is also a source of customer frustration.

Transport and Logistics companies that can provide their customers with a secure, easy to use website for access to information in real time are improving the service level they are able to provide, saving administrative costs and winning more business. Today, most companies are using the Internet to improve the service that they offer to clients - to the point that it has become a reasonable expectation and often requirement in any new contract.

Strengthen Supply Chain

Deploy technology that is readily available and provides an inexpensive form of communication that brings your business closer to your customers and contractors.

Promote Self Service

Participation in the supply chain facilitates operations transparency. Self service
allows customers to do the following at their own convenience:

• Place orders and jobs
• Track order status, GPS etc
• View quotations, proof of delivery, consignment notes, rate cards, reports
• Enquire and track account balances
• Enquire and track warehouse stock balances and movements
• Print statements, invoices, PODs and reports

Improve Customer Service Management

Quick, easy access to information to both customers and contractors simplifies the supply chain & allows the business to maximise operations efficiency.

Maximise Resource Utilisation to Drive Business Profitability

Time is money. Engage current staff in driving more business by removing the requirement to attend to routine customer queries.

Online involvement with your customers is a key opportunity to add value by not only making it easy for them to work with you but also to provide them with the information they need in real time. Not only does this help to build customer loyalty it also reduces the cost of servicing the customer.

Visit our Customer Web Portal here >>

Click here for a free software evaluation guide, to request an obligation free appraisal or simply call TransLogix today.