Services

Support

The largest transport and logistics support team in Australia, coupled with a leading product development stratedgy, enables TransLogix to provide the very highest levels of support to its customers.

We take customer support seriously, recording and tracking all issues to ensure we are meeting our service level targets on a daily basis.

TransLogix has dedicated development, helpdesk support and implementation teams, ensuring we can meet our clients' needs when and where required.

  • Business hour access to the support team across Australian and New Zealand time zones.
  • 24 hour access to online customer portal for lodging and tracking issues
  • Regular software patches and quarterly product releases.
  • Not only will TransLogix correct reported issues, they will also provide guidance and help to use the software through the help desk service at no extra charge.
  • Additional and extended support can be tailored and provided as required.

The TransLogix Support centre is manned by qualified staff with in-depth industry knowledge and product expertise. The Help Desk provides support and service using technology that allows them to see the same issue that you are seeing. Using this approach TransLogix  offers quick and effective support at the time it's needed.

If you are already a TransLogix customer, please visit our Client Login page now.

 

Click here for a free software evaluation guide, to request an obligation free appraisal or simply call TransLogix today.

 

Buckling Under The Load?

06/12/2011

How to Evaluate a Software Solution

Implementing a new software solution for your Transport Logistics business is like replacing the heart of your business, you really can't afford to get it wrong, writes Anselm Waterfield

05/09/2011

The Path to Greater Fuel Efficiency

Operators who box clever using software already on offer can find savings through smarter routing and scheduling writes Anselm Waterfield.

05/09/2011

Goldstar Transport Stellar Performance

TransLogix system, Sapphire, improves fleet utilisation for Goldstar Transport and contributes to company's stellar performance.

09/08/2011

Refrigerated Warehouse and Transport Association (RWTA) National Conference

TransLogix local expertise to deliver specialist, next generation Accellos WMS solution to the Australasian cold storage industry.

29/07/2011

TransLogix features in Who's who of Aussie IT

The Rust Report names TransLogix in their July Companies to Watch feature

22/06/2011

TransLogix wins Goldstar Transport Approval

TransLogix announces its implementation of the integrated Sapphire Transport Management Suite at Goldstar Transport has underpinned a 100% customer satisfaction rating for the West Australian-based diversified logistics business.

06/06/2011

Navigating the Mobility Minefield

Understanding the differences, limitations and benefits of GPS and tracking solutions versus mobility solutions can be mind boggling. CEO TransLogix, Anselm Waterfield discusses smart technologies in ATN Magazine.

11/05/2011

Swanson Transport Cuts Admin Time by 40 Percent and Lifts Customer Service with TransLogix

Sapphire Transport Management & Mobility System maximises productivity of specialist Hiab and general freight business

05/05/2011

TransLogix and Accellos partnership introduces innovative Warehouse Management Solution to market

TransLogix, Australia's leading Transport and Logistics software solutions provider is partnering with Accellos, a USA leader in WMS solutions, to release Australia's next generation Warehouse Management Solution