Success Stories

Wickhams

Requirement

With the opportunity of adding some major contracts to our business, Wickhams required a transport management system that could provide accurate reporting and insight into operations.  Wickhams also wanted to streamline our existing operations and facilitate controlled growth.

We had many attempts at adapting our existing accounting package to handle our transport operations however the software lacked flexibility. Also, our old workshop system was a robust standalone solution but could not report on vehicle profitability.

We concluded that we needed a new system that could integrate our business and was tailormade for our industry.

TransLogix Solution

The TransLogix Sapphire solution is very specific to the transport industry. The outstanding value to our business is the seamless integration between the transport, accounts and workshop modules.

We also found that the transport management system easily adapts to the specific reporting needs of our mixed loads business in both refrigerated and general goods. The numerous KPI reports available in both the transport and accounts modules in Sapphire allows us to quickly identify areas where our performance can be improved.

Benefits

• Tremendous time saver - The system can easily handle complex charging on our mixed loads with no reliance on human memory
• We have saved at least 2 days per week on invoicing
• Accountability has improved - We can promptly report on track and trace of consignment and delivery times and identify the cause of delays
• Customer response time has improved - Particularly for our major contracts that mandate accurate and timely reporting, has improved
• Staff productivity has improved substantially
• Workshop module allows us to analyse vehicle profitability. We can take more informed decisions on vehicles that are costing money,compare vehicle models and profitability over time
• Improved sub-contractor management.

http://www.wickhamfreightlines.com.au/

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