22/06/2010
H2Flow Streamlines Systems and Improves Customer Service with TransLogix Sapphire TMS
Sydney, 22 June 2010
H2Flow, the largest specialist water carrier in South-East
Queensland, has selected the Sapphire Transport Management Suite
from premier transport and logistics solutions provider,
TransLogix, to streamline its business, optimise fleet use and
deliver market leading customer service.
Three directors, Paul Ryan, Mark Broekman and Scott Beioley,
bought H2Flow in 2004 and have taken it from a handful of trucks
two years ago to a fleet of 20 specialist water carriers servicing
landscape, civil and construction industries.
They recognised that only through sophisticated automation of
H2Flow's business practices could they reduce administrative costs
and improve cash flow. Total visibility across fleet operations was
also critical to achieving greater efficiencies and improving
customer service.
Paul Ryan said: "We've just scratched the surface of what we can
do and we're already the largest carrier in the greater Brisbane
area. We're not just a truck operator; we're all about service
delivery. What we deliver to our clients needs to be the best.
"H2Flow reached the limits of existing hybrid systems which were
not capable of growing with us or providing the sophisticated
functionality offered by today's leading technologies.
"We were looking for a partner with the same business driver as
us: to become number one in their area. We sought industry advice
on the best transport and logistics partners in Australia. We met
with TransLogix and homed in on them once we'd seen a demonstration
of the Sapphire Transport Management Suite," he said.
The fully integrated Transport, Workshop, Mobility, Compliance,
Payroll, Accounts, Data Imaging and Email modules of the Sapphire
suite will provide end-to-end control over H2Flow's business from
job booking through to allocations, operational management and
invoicing to payment of drivers and staff. TransLogix' partner,
Mobile Tracking and Data (MT Data), will supply its robust 5080
devices to run Sapphire Mobility & Compliance functions and for
driver tracking and monitoring.
The new system will allow complete visibility between H2Flow's
three depots, located at Seventeen Mile Rocks, Griffin and Nerang,
which operate 24x7 to maximise truck and service use. With the
business now secured on a sound technology platform, H2Flow
anticipates a 12-15% increase of fleet use per hour, per day.
"H2Flow won the Isuzu Truck Power Magazine 'Truck of the Year'
award and we have the most visible fleet in the market. We've
invested in the best equipment and we expend a lot of energy in
providing the best product. We now have the back office
efficiencies and functionality to support that public face," Ryan
said.
Back-end Workshop and Finance modules have already been
successfully implemented and are currently running in tandem with
the existing systems through the testing phase. "These modules are
already showing us where we're gaining efficiencies," Ryan
said.
"We've moved from many systems to one integrated system and have
already reduced the administrative burden on staff and the
associated costs. High on the list of benefits is the elimination
of re-keying data," he said.
H2Flow is now preparing for the roll out in July of the "pointy
end mobility technologies" which Ryan sees as further improving the
bottom line in the company's move to paperless administration and
field operations. The clean integration between Sapphire and
MTData's in-cab terminals will provide full job data, GPS tracking
and customer service functionality.
H2Flow will be using MTData's 5080 7" colour touch screen and
G-Force sensors across its fleet. The comprehensive in-vehicle
computing solution offers one touch satellite navigation, driver
login and software-controlled hands-free phones.
Newly introduced driver guidelines and automated monitoring, as
well as wear and tear analysis on the trucks, will see a reduction
in maintenance costs.
With GPS and automatic job allocation for the fleet, H2Flow will
be able to provide timely and accurate customer service.
"If we're asked by a client to prove whether a truck was on site
when we said it would be, we can simply print out an automated
report. If a site supervisor or client asks for proof of activity
we can identify time, date and speed. We'll have objective data on
what we're delivering to clients," Ryan said.
"With the new TransLogix system we're ahead of the market. For
the best margins you need to spend money. We're working for an
early total cost recovery on the new system of about two to three
years maximum.
"Our competitors are a long way from achieving what we have,"
Ryan concluded.
Anselm Waterfield, CEO of TransLogix, said: "TransLogix' wide
industry expertise and fully scalable Sapphire suite will
complement the drive of H2Flow to secure this specialist transport
company's profitable future."
About H2Flow (www.h2flow.com.au)
H2Flow is Brisbane and South East Queensland's leading water
carrier for the landscape, civil and construction industries. From
its three depots at Seventeen Mile Rocks, Griffin and Nerang, H2
Flow currently has accreditation with six Queensland councils to
access recycled water. Additionally their water for swimming
pool services has been approved by the Swimming Pool and Spa
Association of Queensland (SPASA).
H2Flow's main focus is the provision of services involving the
hire of water trucks and it provides these services 24 hours a day,
7 days a week.
About TransLogix (www.translogix.com.au)
TransLogix is Australasia's leading supplier of transport and
logistics solutions with more than 350 customers ranging from small
family operated businesses through to large, publicly listed,
multi-depot transport companies. With offices in Sydney, Melbourne,
Brisbane and Auckland, it works closely with customers to provide
effective solutions to the rapid and significant changes that are
encountered in today's competitive marketplace.
The TransLogix Transport Management and 3rd Party Logistics
suite includes more than 30 integrated modules covering accounting,
transport management, warehouse, workshop, service, optimisation,
scheduling, driver fatigue management, web portal, mobility, POD,
GPS, mapping, tracking, Business Intelligence, and document
imaging.
TransLogix acquired Transit Computer Systems in January 2010,
adding the Odyssey routing and scheduling technology to its
portfolio. Odyssey is used by many of Australia's leading companies
as part of an integrated approach to reduce carbon emissions, as a
tool to produce daily schedules, re-organise fixed routes or for
strategic modelling.
For further information please contact:
Susan Burt, TransLogix, +61 2 9467 9400
Shuna Boyd, BoydPR, +61 2 9418 8100
Click here for a free software evaluation guide, to request an obligation free appraisal or simply call TransLogix today.